Customer Service Executive – Hong Kong

Overview of Role

At Know Your Customer, we provide next-generation digital onboarding solutions to financial institutions around the world. We have offices in Hong Kong, Dublin, Singapore, and Shanghai and our team members are spread across seventeen countries and four continents, with most of us working remotely. We are a highly digital, fast-moving company with lots of enthusiasm for what we do and a collective growth mindset.

Our customers are at the centre of everything we do. For this reason, we are looking for a Customer Service Executive who shares our dedication to addressing customers’ needs and solving issues and is ready to proactively ensure the best experience for our vast range of clients.

Your Work

As the Customer Service Executive, you will be reporting to the Customer Success Manager in Hong Kong. Your key responsibility will be to provide excellent levels of customer satisfaction to maintain customer relationship and to strengthen customer experience.

You will be responsible for effectively onboarding new customers by providing dedicated training sessions and attending to any other customer requirements.

This role will also require you to collaborate internally to understand product development and ensure alignment with customer prioritisation.

How the application process works

  1. Please upload your CV along with a comprehensive cover letter stating how your experience would specifically adapt to this position.
  2. If the experience outlined in your CV and cover letter matches our requirements, you will be invited to a video interview.

We will only consider independent contractors, agencies please do not apply.

Required Skills

  • At least 2 years’ experience working in customer service capacity in a Fintech, Finance or Technology environment
  • Fluency in English and Mandarin/Cantonese
  • Excellent attention to detail with ability to work independently and collaboratively
  • Excellent service manner and communication skills with a focus on responsiveness

Preferred Skills

  • Experience with Salesforce
  • Experience with MSOffice
  • Experience with JIRA

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