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In our latest episode of RegTalks, Know Your Customer’s Claus Christensen and Standard Chartered’s Ankush Samant sit down for an insightful discussion about the rise of design thinking in financial services, the importance of customer-focused leadership and how incumbent banks and up-and-coming tech companies can collaborate successfully to move the entire industry forward.

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Episode Notes

Tune in to our inspiring interview with Standard Chartered’s Ankush Samant to learn:

  • What sets real customer-centric teams apart from the rest
  • How banks can empower front line staff to get unique insights and continuously improve products
  • Why incumbent banks are a lot like spaceships, while tech start-ups are much more similar to jet-skis
  • What role empathy plays in building successful partnerships between RegTech vendors and clients

Ankush Samant is the Head Design Thinker with the Global CX team at Standard Chartered Bank in Hong Kong. Previously Innovation Coach at SC Ventures, Ankush has spent his career to date building customer experiences across industries such as retail, manufacturing, airlines, travel, insurance and technology across the US, UK, Europe, Africa and Asia.

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    Last updated on May 9th, 2024 at 10:15 am

    Maggie Maspero

    Margherita Maspero is a marketing expert with ten years of experience in marketing strategy and brand development at international RegTech companies across Europe and Asia. Prior to joining Know Your Customer, Margherita held various positions building brands and driving commercial growth through effective marketing strategies at fast-growing B2B start-ups and scale-ups in London, Dublin and Milan. A graduate of the University of Milan, Margherita holds a Master’s from University College London (UCL).